Question 1

What is VPNresellers?

Accepted Answer

VPNresellers is the world's largest white-label VPN reseller program. We provide the complete infrastructure: servers in 79 locations, white-label apps for all platforms, billing integrations, and a reseller dashboard. You sell VPN subscriptions under your own brand. No programming knowledge required.

Question 2

How do I get started?

Question 3

Do I need technical skills?

Accepted Answer

No. With Wix, you can build your entire VPN website using AI. WHMCS and WordPress plugins install in minutes. For developers who want full control, we offer a REST API. No programming is required for the standard integrations.

Question 4

Is there a signup fee?

Accepted Answer

No. There are zero signup fees, zero setup costs, and zero monthly minimums. You simply create an account, add credit, and start selling.

Question 5

How long does setup take?

Accepted Answer

With Wix, you can launch in 1-2 hours. WordPress and WHMCS integrations typically take 15-30 minutes to configure. API integration time depends on your development scope.

Question 6

How much does it cost per VPN account?

Accepted Answer

Standard pricing is $1.99 per VPN account per month for 1 to 1,000 users. Volume pricing drops to $0.99 per account per month for 1,000+ users. The volume discount applies automatically.

Question 7

How does the credit system work?

Accepted Answer

You add credit to your balance using credit cards, PayPal, or cryptocurrency. We charge your balance daily for each active VPN account. If a customer cancels after 7 days, you only pay for 7 days. Credits never expire.

Question 8

Can I set my own retail prices?

Accepted Answer

Yes. You have full control over your pricing and package durations. Most resellers sell monthly plans between $5 and $12. You can also create quarterly, semi-annual, or annual packages.

Question 9

What payment methods do you accept?

Accepted Answer

We accept credit cards, PayPal, and cryptocurrency for topping up your credit balance. We believe in a free and open internet and fully support crypto payments.

Question 10

What happens if my credit runs out?

Accepted Answer

You receive email notifications when your balance is low. If credit reaches zero, active accounts are suspended until you top up. Accounts reactivate automatically when credit is added.

Question 11

Is custom branding extra?

Accepted Answer

Default white-label apps are free. Custom branding with your own logo and colors is available as an add-on for $39/month with a minimum 12-month commitment.

Question 12

Which platforms do you integrate with?

Accepted Answer

We have native integrations for WHMCS, WordPress/WooCommerce, Wix, and HostBill. We also offer a full REST API for custom integrations with any platform.

Question 13

How does the WHMCS module work?

Accepted Answer

Our WHMCS module is the #1 rated VPN plugin on the WHMCS marketplace with 57+ five-star reviews. It fully automates account creation, suspensions, renewals, and terminations.

Question 14

Can I use multiple integrations simultaneously?

Accepted Answer

Yes. You can sell through Wix, WordPress, WHMCS, and API at the same time. All channels use the same credit balance and reseller dashboard.

Question 15

Is there API documentation?

Accepted Answer

Yes. Full REST API documentation is available at api.vpnresellers.com/docs/v4_1. The API supports account creation, renewal, suspension, unsuspension, termination, server listing, and credit checking.

Question 16

What apps are included?

Accepted Answer

Every reseller account includes white-label VPN apps for Windows, macOS, iOS, Android, Android TV, and Amazon Firestick. All apps are free to use.

Question 17

Can I brand the apps with my own logo?

Accepted Answer

Yes. Custom branding with your logo and colors is available for $39/month (12-month minimum). This covers Windows, Mac, Android mobile, and Android TV apps. New releases are included.

Question 18

How many devices can each account use?

Accepted Answer

Each VPN account supports up to 10 simultaneous device connections. Your customers can use VPN on their phone, laptop, TV, and other devices at the same time.

Question 19

Do the apps update automatically?

Accepted Answer

Yes. We handle all app updates, security patches, and protocol improvements. Customers receive updates through the App Store, Play Store, or in-app prompts.

Question 20

What VPN protocols are supported?

Accepted Answer

We support OpenVPN UDP/TCP, IKEv2, WireGuard, L2TP, and PPTP. Protocol availability varies by platform. All protocols offer strong encryption and fast connections.

Question 21

How many server locations are available?

Accepted Answer

We currently have 79 global server locations with 1 & 10 Gbps port servers. We continuously expand based on demand.

Question 22

Is there a bandwidth limit?

Accepted Answer

No. All accounts include unlimited bandwidth. Your customers can stream, download, and browse without restrictions.

Question 23

What is your uptime?

Accepted Answer

We maintain 99.97% uptime across our server infrastructure. Our own hardware and software, combined with 21+ years of hosting experience, ensures reliable service.

Question 24

Do you keep logs?

Accepted Answer

No. We maintain a strict no-logs policy. None of your customer data, online activity, or browsing history is monitored, gathered, or exposed.

Question 25

What support do you offer?

Accepted Answer

We provide support to resellers through our help center and live chat. Volume plan customers receive priority support and a dedicated account manager.

Question 26

Do you provide support to my end customers?

Accepted Answer

No. You handle your own customer support. We support you as a reseller partner. Most technical issues are resolved automatically by the system.

Question 27

Is there a knowledge base?

Accepted Answer

Yes. Our help center contains setup guides, API documentation, troubleshooting articles, and best practices for resellers.

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