My customer experiences low speeds

If a customer is experiencing low speeds, here are the steps to troubleshoot:

1. Try a different server — Connect to a server closer to the customer's physical location
2. Switch protocols — Try WireGuard (fastest) instead of OpenVPN or IKEv2
3. Check the customer's base internet speed — Run a speed test without VPN to establish a baseline
4. Check for ISP throttling — Some ISPs throttle VPN traffic on certain ports
5. Update the app — Ensure the customer is using the latest version
6. Try a wired connection — Wi-Fi can sometimes be the bottleneck

If the issue persists, contact our support team with the server location, protocol used, and speed test results. We monitor all servers 24/7 and can investigate further.